Refund policy

Nyvora Store – Return & Refund Policy

At Nyvora Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must:

- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, and accessories.
- Not be damaged due to misuse, improper handling, or normal wear and tear.

Certain items such as personalized products, intimate items, and final sale items may not be eligible for returns.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide clear photos of the item and packaging so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping fees are non-refundable.

Non-Returnable Items

The following items cannot be returned:

- Gift cards
- Personalized or custom-made products
- Final sale or clearance items
- Used, washed, or damaged items caused by the customer

Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our support team.

Nyvora Store Customer Support
Email: nyvora22@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM